About the company

keralatourbus.com is the most prominent and affordable tourist bus rental service in Kerala. with an experience of more than 10 years. Our tourist buses are Fully packed with every possible amenity.We provide safe and standard tourist bus hire service for your journeys. Our tourist bus fleet includes more than fifty vehicles with dedicated, experienced and multi-language speaking chauffers will create your journeys most memmorable.

Booking and Payment Procedure

Reservation payment should be made to hold the booking on a confirmed basis and the balance amount can be paid to Driver or representative. Reservation advance amount will 10% to 50% of the offered rate.Offline and Online options are available for payment. After making the reservation you will receive a confirmation Email.

Cancellation policy

In case of cancellation of taxi due to any avoidable/unavoidable reasons we must be informed by e-mail. Cancellation charges would be effective from the date we receive the request in writing and cancellation charges would be as following

Cancellation Policy:
0 -10 days prior to date of arrival    - No refund. (on the full amount)
11-15 days prior to date of arrival  50% refund (on the full amount)
16 -30  days to date of arrival - 80% refund (on the full amount)
More than 30 days to date of arrival - 90% refund (on the full amount)
*** No refund for reservation between 20th December to 5th January

Assuring you the best of attention and services at all times.

Pick up Details

Driver will be available in Airport / Railway Station Entrance showing  on Guest Name.  If the pick up point is any other locations Driver will call on your Phone Nos . If there is any difficulty to find the Driver Guest can call our Pick up Assistance Number or Customer Care Number.

Rates Includes and Excludes

All expenses related to vehicle like Driver Charges, Road Tolls, Parking Charges are included in multiple days hiring and Transfers. Interstate Traveling Charges, Entry Tickets to any location and Service tips to driver is not included.

All rates are fixed, bargaining will not be entertained any circumstances. The seasonal surcharge of an extra 20% on price is applicable in Festival Season / Peak Season

KM Calculation

KMS mentioned in multiple days Hiring /local/ Outstation usage is as per Garage to Garage basis, means KM reading will be start and ends at High Court JN Kochi City.  Total usage KMS/Time will considered as Garage-Pickup Point-Drop Point – Garage. Guest can calculate approximate KMS usage from our site. If the your traveling places are not included in that pls send us mail.  All transfer / Sabarimala Rates are given as per route, extra usage may be charged separately as per usage.

Vehicle Details

All of our vehicles are well maintained and driven by full time company employee, who speak and understand workable English / Hindi / Tamil. All our vehicles are equipped with comfort and safety features to match the international standards like front and rear seat safety belts, first aid kits, GPS Systems Features for your comfort include Air-conditioning and audio systems.

Number of passengers possible in vehicles for Multiple Days Hiring

Tempo Traveler 12 : Maximum Ten  Persons including Children and Infants

Tempo Traveler 16 : Maximum Fourteen Persons including Children and Infants

Tempo Traveler 26 : Maximum 23 Persons including Children and Infants

Tourist bus 35 seater : Maximum 34 Persons including Children and Infant

Generally passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage. Our drivers will offer hand of help in many cases with your luggage at passenger's discretion.

Number of passengers  including children and Infants must be stated clearly during the time of booking. We reserve the right to refuse any passenger our services if their luggage are extremely excess and deemed as unsafe for the vehicle on the road.

Driver Details

All our drivers are licensed, experienced, friendly and well mannered. They are regularly taking guests to all over South India. They are able to take all possible sightseeing in the trip. They will assist you in all activities in Tourist Locations

Normal Driver duty time for Tour packages is 8 AM to 7 PM. It can be changed if needed with mutual understanding of Driver and Passenger. Late night and early morning traveling will not be entertained but in case of emergency passenger can use the vehicle any time.

Drivers able to communicate with workable English/Hindi/Tamil/Malayalam. If there is any communication problem with Driver or General Public passenger can contact our helpline nos any time.

Law & Jurisdiction

For all complaints, claims or disputes of whatsoever nature relating to any services offered by keralatourbus.com of Madeena Tours and travels will be under the exclusive jurisdiction of courts in Ernakulam, Kerala. Our Customers and Company has equal right to contact any Local Police Station during the trip if there is a dispute or compliments to be settled immediately.

In case of breakdown/ accident of the vehicle during the Trip, we will arrange alternative vehicle without any extra payment. We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, weather, sickness, landslides, political closures or any untoward incidents.

For any other questions that you may have, you can contact us OR email the Reservation Team keralatourbus@gmail.com, keralataxipackage.com